Shipping policy

At EMS Yachting GmbH, we proudly offer worldwide shipping to ensure our premium yacht parts reach customers across the globe. All orders are shipped via UPS, providing reliable and trackable delivery to guarantee peace of mind from the moment your order is placed until it reaches your destination.

Shipping Times

Our worldwide delivery time typically ranges between 2–6 weeks, depending on the product brand and availability. This estimate includes both manufacturer lead time and shipping time.

  • MTU parts: Usually sourced within 3–5 weeks
  • Volvo Penta parts: Usually sourced within 1–3 weeks
  • Shipping: Add an additional 3–7 days for delivery, depending on your location
We aim to deliver as fast as possible and will keep you informed throughout the process.

Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. The exact shipping cost will be displayed at checkout before finalizing your purchase. For oversized or freight items, additional charges may apply, and these will also be reflected during the checkout process.

Tracking Your Order

Once your order has been processed and shipped, you will receive a confirmation email containing your UPS tracking number. You can track your package in real-time through the UPS website or app using this tracking number to stay updated on your order’s progress.

Customs, Duties, and Taxes

For international shipments, please be aware that customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are not included in the shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more details about any additional fees that may apply to your order.

Packaging

We take great care to ensure that all items are packaged securely to prevent any damage during shipping. For larger or fragile items, we may use additional protective materials or custom packaging to safeguard your order.

Shipping Insurance

All orders are shipped with basic insurance to cover any loss or damage that may occur during transit. For high-value items, we recommend purchasing additional insurance at checkout to further protect your order.

Important Information

  • Order Handling: Orders are confirmed and entered into our system within 2–5 business days.
  • Sourcing Time: Most items are not held in stock and are sourced from the manufacturer:
    • MTU parts: approx. 3–5 weeks
    • Volvo Penta parts: approx. 1–3 weeks
  • Shipping Time: Once dispatched, delivery typically takes 3–7 business days, depending on destination.
  • Delays: While we strive to meet these timeframes, delays may occur due to customs, holidays, or manufacturer lead times. We will notify you in case of any significant delay.
  • Change of Address: Please ensure the shipping address is correct before checkout. Changes are not possible after the order has shipped.

Countries We Ship To

We currently ship to most countries worldwide. However, there may be some restrictions based on your location. If you're unsure whether we ship to your country, please feel free to contact us at shop@emsyachting.com before placing your order.

Questions?

If you have any questions or concerns regarding shipping, please don't hesitate to reach out to our customer support team at shop@emsyachting.com. We're here to help!